FAQ

Please arrive at least 5-10 minutes before your treatment time to fill out any necessary paperwork, and to begin the relaxation process. If you are running late or need directions, please contact me as soon as possible to notify of your estimated arrival time or to reschedule. Arriving late for an appointment may require me to shorten the length of the treatment or reschedule so that clients after you will not be inconvenienced. If you arrive early, read my door sign. It states if I’m still in session, or if I’m ready.

Rescheduling:
Failure to reschedule within 24 hours will result in an automatic charge of $40 to your credit card. The rescheduling/ cancellation fee must be paid before your next service. If you have a gift certificate, the $40 rescheduling/cancellation fee still applies. Remember that even one missed appointment can significantly affect expected clinical results/goals. Please be aware that I have your scheduled time specifically blocked off to help you reach your goals. If you send another client in your place, you will not be charged the $40 rescheduling/cancellation fee. If your appointment is canceled or missed on holiday, the FULL-SERVICE RATE will be charged to your card on file. Continuous rescheduling and missed appointments will result in no future services unless pre-purchased in advance. Please reschedule or cancel at least one day before the beginning of your appointment, or you may be charged a cancellation fee of 100% of the cost of your service.
If you need to reschedule your appointment with less than one day before the beginning of your appointment, please contact me. If no notice is given, you will be charged a rescheduling fee of 100% of the cost of your service. If notice is given, you will be charged only $40 of the cost of your service. Qualifying circumstances, such as hospitalization or sudden emergency, are exempt.
If you have a cold or flu symptoms, reschedule. If it’s a sudden onset, the fees are waived if notice is given

Before the massage, I encourage clients to ask any questions or make requests to ensure their comfort. During the massage, if you need an adjustment in the room’s temperature or airflow, require more or less pressure, or hate the music – I welcome the feedback.
Removal of clothing is always optional. If you’re uncomfortable, you don’t have to undress completely; it’s totally normal to wear underwear while having a massage. Draping is ALWAYS used during a service. If you are self-conscious about your body, we can come up with a plan to ease your concerns. Shaving, or waxing just before a massage is not recommended. And you don’t have to apologize or feel embarrassed. It’s only hair, and it’s a part of your body.
Please silence your cell phone during your massage visit to encourage uninterrupted tranquility.

I welcome small children (under 18), but require a parent/guardian to be present during the ENTIRE massage. You can sit in the room or the waiting room I will leave the door to the treatment room opened.

Tips are never expected, but always gratefully appreciated! The best tip of all is a client referral, social media check-ins, and or an online review on Google, Facebook, LinkedIn!

I accept cash, check, and debit/credit cards. I also accept HSA or FSA debit cards; however, please check if massage is an approved expense before your visit.
At this time, I do not bill health insurance directly, but am happy to provide a reimbursement receipt.

To encourage regular treatments, I offer a rewards program with many on-going and seasonal opportunities to earn. Your health is more important than a one-time deal or occasional treat. Let’s prioritize it together.

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