Please arrive at least 5-10 minutes before your treatment time to fill out any necessary paperwork, and to begin the relaxation process. If you are running late or need directions, please contact me as soon as possible to notify of your estimated arrival time or to reschedule. Arriving late for an appointment may require me to shorten the length of the treatment or reschedule so that clients after you will not be inconvenienced. If you arrive early, read my door sign. It states if I’m still in session, or if I’m ready.
Should you need to cancel or reschedule your session, 24 hours’ notice is required. When you provide a minimum of 24 hours’ notice, your session fee will be applied to your rescheduled date. If you NO SHOW you will be charged the FULL RATE.
Before the massage, I encourage clients to ask any questions or make requests to ensure their comfort. During the massage, if you need an adjustment in the room’s temperature or airflow, require more or less pressure, or hate the music – I welcome the feedback.
Removal of clothing is always optional. If you’re uncomfortable, you don’t have to undress completely; it’s totally normal to wear underwear while having a massage. Draping is ALWAYS used during a service. If you are self-conscious about your body, we can come up with a plan to ease your concerns. Shaving, or waxing just before a massage is not recommended. And you don’t have to apologize or feel embarrassed. It’s only hair, and it’s a part of your body.
Please silence your cell phone during your massage visit to encourage uninterrupted tranquility.
I welcome small children (under 18), but require a parent/guardian to be present during the ENTIRE massage. You can sit in the room or the waiting room I will leave the door to the treatment room opened.
Tips are never expected, but always gratefully appreciated! The best tip of all is a client referral, social media check-ins, and or an online review on Google, Facebook, LinkedIn!
A Credit Card is required to hold your massage appointment. I accept cash, check, and debit/credit cards. I also accept HSA or FSA debit cards; however, please check if massage is an approved expense before your visit.
At this time, I do not bill health insurance directly, but am happy to provide a reimbursement receipt.
To encourage regular treatments, I offer a rewards program with many on-going and seasonal opportunities to earn. Your health is more important than a one-time deal or occasional treat. Let’s prioritize it together.